Name: How to Manage Customer Expectations for Frontline Employees
SKU: 13985
Availability: InStock

How to Manage Customer Expectations for Frontline Employees

$5.00

Description

Name Product: How to Manage Customer Expectations for Frontline Employees
Download Size: 149 MB

Today’s customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line. Specifically, how to avoid situations where unreasonable expectations might develop, and how to choose the right language to educate customers and explain potential areas of confusion. Despite your best efforts, customers may still develop inappropriate expectations, so Jeff also suggests tactics to counteract this problem. Finally, he provides tips for implementing the lessons learned in this course into your everyday customer service routine.

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Shipping & Delivery

DIGITAL DELIVERY ONLY

This is digital product THE DOWNLOAD LINK SEND 12-24 HOURS AFTER UPON PURSUASE AND PAYMENT CLEARS"

The digital files are uploaded on PCLOUD
12-24 hours delivery time
the download links expire after 7 days and need to download them
to renew the download link after expiration have one additional fee $5 per product

REQUESTS

Also we accept requests (in this page) and course exchanges

In Course exchanges we are sending credits only

The credits will be the same price as we can sell course

"REFUNDS & RETURNS"

No Refunds on digital product

ONLY EXCHANGE

Because of the abuse of the refunds from many customers i don't accept refunds
We accept only 1 time exchange with product of the same price
if you done mistake on the exchangeable product i don't recognize it as your mistake
Exchanges only 3 days after the payment of your digital product. (if abused again i will do it 1 day)