Last updated 5/2022
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz
Language: English | Size: 4.08 GB | Duration: 2h 36m
Confidently delegate, establish accountability, and lead your team to perform in office, hybrid, and remote settings
What you’ll learn
Create an inclusive and trusting culture that leads to high performance
Delegate effectively and set clear expectations
Diagnose the root causes of under-performance and have coaching conversations that lead to accountability
Manage the emotions that can sometimes accompany difficult conversations
Promote accountability, productivity, and high performance in all work environments: office, virtual, and hybrid
No prerequisites required.
If you are a manager who wants to excel in your role, you need to be able to lead your team to achieve strong results. That might sound straightforward, but the truth is that being a manager can sometimes be pretty challenging. After all, people can be so complex! How do you create an environment in which different personalities can work together? What do you do when they aren’t doing what you want them to? And, how do you actually help them to collaborate and be productive, when they might not even be in the office? To be a high-performing leader, you need to master the principles of accountability. And, in this course, you’ll learn how to do that with confidence.I created this highly practical Udemy course, based on my experience as a corporate psychologist and executive coach who has worked with thousands of leaders to accomplish their goals. I’ve seen what works with teams – and what doesn’t.When it comes to accountability, some managers jump in with overly harsh criticism that demotivates their team members. Others shy away from giving constructive feedback, hoping that the performance will magically improve on its own. Others decide that no one can do it as well as they can and micro-manage or hold onto tasks that should be delegated to their team. Striking the right balance between empowering your staff to work independently while still maintaining control can sometimes be difficult. Add to that the challenge of managing your team when they’re working in a hybrid or virtual environment and it can feel pretty overwhelming.Here’s the thing though – it’s totally doable! That’s why I developed this course. It’s filled with research-based tips and real-world strategies that will help you to build a culture of accountability on your team. You’ll be able to get results, without being a jerk. (Because truly, who wants to work for a jerk)?In this course, you will:Develop the skills to create an inclusive and trusting culture that leads to high performanceMaster a step-by-step process to delegation to ensure that expectations are crystal-clearDiagnose the root causes of under-performance, and learn how to have coaching conversations that lead to accountabilityDevelop strategies to deal with the emotions that can sometimes accompany difficult conversationsDiscover critical skills for promoting accountability in office, virtual, and hybrid environmentsExplore proven techniques for boosting your team’s productivity, regardless of where they’re workingIn addition to the instructional videos, you’ll have plenty of opportunities to put the lessons into practice. Through review quizzes, self-reflection exercises, challenges, and case-studies, you’ll fine-tune your management skills so that you can instantly apply them in the workplace.During my career, I’ve come into contact with a LOT of leaders. I’ve coached leaders who have excelled in their roles and been rewarded with their dream promotions. I’ve also come across leaders who have struggled – and some who have even been fired, because they just couldn’t get their teams to perform. One of the biggest differentiators of the managers who have been rock stars versus those who have failed has been their ability to drive for results and accountability, while also having their team feel good about the work they’re doing and the environment they’re doing it in. They’re also the ones who have been able to demonstrate agility in adjusting to our new work landscape by finding ways to foster collaboration, communication, and performance in remote or hybrid settings.Want that to be you? You’re in the right place! In this course, you’ll learn how to do all of those things, and more.Here are what some of the students who have taken this course have had to say:”Great course. Well structured and delivered. I can already see how this will help me at work!””Really comprehensive course that covers actionable steps to holding people accountable. Instructor has a pleasant voice and is really engaging.””I’m part way through the course, and it’s great so far. I like how the instructor is explaining the concepts and sharing research to back it up. I’m looking forward to continuing and learning more.””I’m not so great at having performance conversations, and that’s why I decided to take this course. I’m so glad I did! The instructor is really knowledgable and engaging, and I’ve learned practical tips that make accountability seem a lot less intimidating, and more doable. I especially liked the part about diagnosing root causes, because it helped me to really think through what I’m trying to accomplish for accountability. I highly recommend this course.”Whether you’re a manager who feels as though you’re in a bit over your head, or you just want to hone your skills to perform at your peak, this course will help you. Ready to get started? Sign up now!
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 What is Accountability?
Lecture 3 Activity – What Are Your Attitudes About Accountability?
Section 2: Establishing Trust in Your Team
Lecture 4 Introduction
Lecture 5 Psychological Safety
Lecture 6 Activity – Does Your Team Have a Sense of Psychological Safety?
Lecture 7 How To Build A Sense of Psychological Safety On Your Team
Lecture 8 Activity – Brainstorming Ways To Build Psychological Safety
Lecture 9 Balancing Attention To Tasks And Relationships
Lecture 10 Activity – How Balanced Are You As A Leader?
Lecture 11 Making Work Meaningful
Lecture 12 Activity – Creating A More Meaningful Work Environment
Section 3: Setting The Right Expectations Through Effective Delegation
Lecture 13 Understanding Your Role As A Leader
Lecture 14 Challenges With Delegating
Lecture 15 Activity – Delegation Self-Assessment
Lecture 16 How Delegation Facilitates Accountability
Lecture 17 Step 1: Communicate The Big Picture
Lecture 18 Step 2: Describe The Desired Results
Lecture 19 Step 3: Communicate The Level Of Quality Required
Lecture 20 Step 4: Agree On Deadlines And Milestones
Lecture 21 Step 5: Ensure The Communication Was Clear
Lecture 22 Step 6: Check-In As Necessary
Lecture 23 Best Practices For Delegating In A Group Setting
Lecture 24 Activity – Delegation Challenge
Section 4: What To Do When Expectations Aren’t Met
Lecture 25 Introduction To Dealing With Under-Performance
Lecture 26 Finding The Root Cause
Lecture 27 Considering Employee-Specific Issues
Lecture 28 Before You Have The Performance Conversation
Lecture 29 Having The Performance Conversation
Lecture 30 Activity – Performance Conversation Challenge
Lecture 31 Managing Your Emotions
Lecture 32 Breathing Exercise
Lecture 33 Dealing With Behavioral Issues
Lecture 34 Give Positive Feedback Too!
Section 5: How to Help Employees be Productive in a Hybrid/Remote Environment
Lecture 35 Working In A Remote/Hybrid Environment
Lecture 36 Activity – Benefits And Challenges Of A Remote/Hybrid Workplace
Lecture 37 The Need For Flexibility And Trust
Lecture 38 Collaboration In A Remote/Hybrid Environment
Lecture 39 Activity – What Collaboration Best Practices Do You Use?
Lecture 40 Norm-Setting In A Remote/Hybrid Environment
Lecture 41 Inclusion In A Hybrid Environment
Lecture 42 Time Management and Prioritization
Lecture 43 Activity – Action Plan
Section 6: Accountability In A Remote/Hybrid Environment
Lecture 44 Introduction
Lecture 45 What Are You Holding People Accountable To?
Lecture 46 Having Difficult Conversations
Lecture 47 Activity – Activating Question: Should Peers Hold One Another Accountable?
Lecture 48 Peer Accountability
Lecture 49 Ask For Feedback And Tweak
Lecture 50 Activity: Case Study Analysis
Section 7: Conclusion
Lecture 51 Additional Resources
Lecture 52 Takeaways And Goal-Setting
Lecture 53 Thank You
Managers of teams