Engaging And Effective Client Conversations

Understanding Distinct tools and techniques to have great client conversation.

What you’ll learn
Important of Engaging and Effective conversations with clients.
Different types of conversations we have with clients.
Importance of having small talk in building the rapport and trust with the client.
Handling tough conversations to build long term relationships
How to wrap-up a client conversation for better results.
Requirements
Basic exposure to communication, management and business conversations.
Description
Often in our roles we are required to speak to clients and it is critical to for all of us to make our conversation success and impactful. This course brings in the importance of effective conversations with clients and different types of conversations. It is also important to understand the key phases in the client conversation. Having a small talk in building rapport play crucial role in engaging clients. All aspects of great conversation help especially questioning, listening and paraphrasing. This course would also address client conversation framework. Most of us often fact tough and challenging clients so we will also understand the importance of managing tough conversations to build long term relationships. It is also critical to how we conclude and wrap up a client conversation amiably.The chemistry of client conversations is different from the usual conversations. This would need focus, clarity and to understand what is in it for me. Preparation is one of the key aspects for successful client conversation. Laying out clear agenda with defined goals, focusing on the content, being passionate and listening effectively are some of the key aspects one needs to take care. There is a lot that needs to be taken care when we converse with clients. This course can give a clear road map for any one looking to have a great conversation.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: What is effective Client Conversation

Lecture 2 Features of Effective Client Conversation.

Section 3: Importance of Client Conversation

Lecture 3 Importance of Client Conversation

Section 4: Small Talk

Lecture 4 Introduction to Small Talks

Section 5: Types of Client Conversations

Lecture 5 Types of Client Conversations

Section 6: Power of Asking Questions

Lecture 6 Importance of asking right questions.

Section 7: Power of Listening

Lecture 7 Important of Listening Skills

Section 8: Paraphrasing

Lecture 8 Importance of Paraphrasing

Section 9: Typical Client Conversation

Lecture 9 Features of Typical Client Conversation.

Top Management professionals who are handling clients.,New Managers who are looking to enhance their skills in handling clients and customers.